Banking, Financial Services & Insurance
BFSI voice AI
BFSI voice AI for banks, NBFCs, microfinance, payments, and insurance — handles KYC flows, balance enquiries, transaction authentication, and claims intake in the languages your customers actually speak.
What’s hard about BFSI voice
- Reading out 10–16 digit account numbers and amounts without errors
- Verifying name pronunciations the first time, in the customer's native script
- Handling code-switching between English and the local language mid-call
- Meeting RBI / regional regulator requirements on call recording and consent
Common use cases
- Voice-based KYC and onboarding
- Balance, statement, and transaction enquiry IVR
- Loan and credit-card collections
- Insurance claims intake and FNOL
- Mobile-money customer support
How TVoice helps
- Real-time STT with strong digit accuracy
- TTS for amounts, dates, and proper nouns
- Voice biometrics and authentication
- Multi-language IVR with mid-call language switch
- Consent and audit-log capture