Carriers, MVNOs & Telecom-Adjacent Services
Telecom voice AI
Voice AI for telecom — IVR, customer care, churn prevention, and outbound campaigns — built to handle the call volumes and language mix telcos actually see across their footprint.
What’s hard about Telecom voice
- Tens of thousands of concurrent calls in dozens of language variants
- Sub-200ms latency budgets to keep the IVR feeling responsive
- Handling network noise, GSM compression, and unstable connections
- Reading out plan names, MSISDNs, and recharge amounts cleanly
Common use cases
- Pre-paid recharge and plan IVR
- Post-paid bill enquiry and payment
- Network-issue triage and dispatch
- Outbound retention and win-back campaigns
- VAS and content discovery via voice
How TVoice helps
- Sub-200ms streaming STT
- Concurrency at scale (10k+ simultaneous calls)
- Language ID on first utterance
- Resilience to GSM and VoIP noise
- Real-time agent assist for human-handoff calls